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2A(3.1.2) Identify Business Needs And Requirements
Strategic Sourcing Framework

Description

When engaging with stakeholders, give guidance on how to recognise and identify all the current requirements and trends, new requirements or opportunities, 
and any new regulatory factors that may impact on the commodity. 
The outcome should be a comprehensive Statement of Needs and an Impact analysis that shows the overall impact of the commodity on the organisation.

Objective:
  • To identify all current requirements and trends.
  • To identify any new requirements or opportunities that are currently being explored
  • Identify any new regulatory factors that may impact on the commodity

Output:
  • A Statement of Needs
  • Impact analysis

IDENTIFY THE NEEDS
The quality of research and analysis, to identify the business needs, will seriously impact upon the quality of the solutions and results that are achieved.
  • Identify the needs through stakeholder consultation
Consider the following:
  • What is the purpose of the procurement?
  • Who will be impacted by the procurement?
  • Who are the key stakeholders and what are their expectations?
  • Who are the internal clients /end-users and what are their needs?
  • What similarities and differences become apparent between the needs of the various clients/end-users?
  • Who are the suppliers of the commodity?
  • How do they compete with each other?
The consultation should aim to ensure that:
  • Stakeholders constructively engage and have “buy- in”.
  • Stakeholders are able to self-identify their current, predicted and emerging needs.
  • The consultation elicits information about individual and collective needs.
  • Suppliers will provide information on new trends or even better solutions to problems currently experienced.
From the consultation it will be important to:
  • Distinguish ‘needs’ from ‘wants’ and ‘desires’
  • Remove ambiguity, achieve clarity and obtain consensus
  • Bundle needs into related groups
  • Prioritise groups and rank them
  • Develop and articulate, clear, comprehensive high- level statement of needs
  • Obtain stakeholder verification and endorsement of the statement of needs.

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2A(3.1.2) SPF GPG - Identify Business Needs and Requirements.docx